Can I disable Bluetooth while I sleep?
Absolutely, yes!
Last updated: April 24, 2017 16:30
When do I choose my Pillow Size & Pillow Shape option?
You will be sent a survey at the end of the Kickstarter campaign. In this survey you will enter your shipping details as well as pillow options (i.e. Pillow Shape or Size).
Last updated: May 08, 2017 20:52
Does the light disturb my sleeping partner in the morning?
No. The best way to answer this is by comparing the Sunrise wake-up experience with that of a traditional “loud alarm every morning” experience. Light is a superior way of waking up each morning as it regulates your hormones and prepares your mind & body for a much more productive and energetic day. Whereas waking by loud sounds (suddenly jolting you out of sleep) completely neglects the natural (and critical) part of our wake-up process, which is telling your body to stop producing Melatonin (the sleep hormone), before you’re awake. Both of these wake-up methods (light method vs. scary disturbing sound method) can wake our partners up each morning (as much as we wish they wouldn’t), but your sunrise simulation and directional speakers (so only you hear them) are much less likely to interrupt your partner’s sleep and has a much higher probability of not disturbing them at all.
Last updated: May 08, 2017 20:52
Does it come with a Pillowcase?
Yes. You will receive one free premium ultra soft diamond-quilted pillowcase. It is made of high quality Tencel fabric that is ultra-breathable, removable and washable.
Last updated: May 08, 2017 20:52
Is the pillow height adjustable?
The ergonomic contour model Sunrise Pillow is designed with dual heights. A lower side and a high side for small and large persons. If one side is too low, simply rotate the pillow to use the high side and vice versa.
Last updated: May 08, 2017 20:52
How accurate is it?
The sleep tracking sensors in your Sunrise Smart Pillow are the most accurate on the market; especially due to their position. Other sleep trackers are placed on your nightstand or under your mattress. The sensors and microphone in the Sunrise Pillow are embedded deep beneath layers of premium memory foam. This allows the Sunrise Smart Pillow to accurately detect your sleep cycles (via movements and sound) with an extremely higher rate of accuracy.
Last updated: May 08, 2017 20:52
What powers the Sunrise Smart Pillow?
Your Sunrise Smart Pillow is battery powered and uses a standard Micro-USB charger.
Last updated: May 08, 2017 20:52
How can I wash it?
The soft premium diamond-quilted Tencel pillowcase is removable and washable. You can spot wash memory foam with baking soda or use a light soap and water application–all of the components of the Sunrise Smart Pillow are waterproof. This is best washing practices for all premium memory foam pillows.
Last updated: May 08, 2017 20:52
If I choose to disable Bluetooth while I sleep, how will my Sunrise Pillow know to wake me?
Your Sunrise Pillow saves your alarm times & settings. Similar to your native iOS or Android device, simply set your alarm for multiple days of the week (e.g. Mon thru Fri @ 6:30am & Sat. Sun. @ 10am) and your selections are automatically synced to your Sunrise Pillow (you must be paired to do this).
Last updated: May 08, 2017 20:52
If I choose to disable Bluetooth while I sleep, does this affect my sleep tracking?
No. Your sleep data is stored in your smart pillow. The next time you pair with your Sunrise Pillow, your sleep data is automatically synced to your iOS or Android device.
If you leave Bluetooth on at all times, your Sunrise Pillow works seamlessly by automatically syncing your sleep data to your iOS or Android device.
Last updated: May 08, 2017 20:52
How long does the battery last?
The battery of your Sunrise Smart Pillow lasts up to 21 days without a charge.
Last updated: May 08, 2017 20:52
Can I control left lights and right lights individually to avoid disturbing my partner when reading or waking?
Yes! Absolutely. Your Sunrise Smart Pillow gives you the ability to select which lights (left side, right side, or both) you want to use for individual functions.
What do you mean Individual functions? The Sunrise cycle, Reading lights, Blue light mode, Mood enhancement sessions. For Example: You can activate the reading lights on either (left, right, or both) side(s) of the pillow while you read at night. But both sides of your Sunrise (in the morning) will still go off at the right time and gently wake you. Likewise, you can have your Sunrise on only one side and reading lights on both.
Last updated: May 08, 2017 20:52
Can I feel the lights on top or beneath the surface of the pillow?
The Sunrise Smart Pillow’s most prominent feature is specifically designed to be invisible (or hidden) beneath layers of memory foam. You cannot feel the components, or lights, even when laying near the edge.
Last updated: May 08, 2017 20:52
Can I replace parts if I wish?
Unfortunately, no. Maintenance of your Sunrise Pillow would require technical expertise that is just not common enough for everyone to enjoy. Thus we will not be offering any self-upgrades or additional parts. Rest assured, your Sunrise Smart Pillow will last beyond 5+ years (both comfortably & technically) without any maintenance or issues.
Last updated: May 08, 2017 20:52
Can I charge my phone (by plugging it in) to my Sunrise Smart Pillow?
That depends. If this project exceeds a specific Stretch Goal Amount, the answer is Yes! If you like this feature, you can help this option become a reality by clicking any or all of the share buttons (facebook, twitter, reddit, pinterest) and sharing the project often.
Last updated: May 08, 2017 20:52
Can I get an additional pillowcase?
Yes. You will be able to purchase additional pillow cases in the final survey (when the campaign has ended).
Last updated: May 08, 2017 20:52
Will there be tracking or delivery confirmation?
There will be tracking and delivery confirmation on each shipment, to your door.
Last updated: May 08, 2017 20:52
What are the dimensions of the Sunrise Smart Pillow?
Contour Mastermind: 22” x 18” x (5” x 3.5” x 4”)
Contour Mastermind – King: 29” x 18” x (5” x 3.5” x 4”)
Classic: 24” x 16” x 5.9”
Classic – King: 31” x 16” x 5.9”
Look to the links below to you’d like to view an illustration of these size differences: https://www.dropbox.com/s/ou7fnoqewg477ad/PillowsEx1.jpg?dl=0 https://www.dropbox.com/s/mwtsazke3qucw89/PillowsSide.jpg?dl=0
Last updated: May 12, 2017 11:13
What shipping method will you use?
Shipping varies depending on location. You will receive your package via DHL, USPS, and FEDEX, and more.
Last updated: May 08, 2017 20:52
How comfortable is the pillow?
Your Sunrise Smart Pillow is ultra comfy. We designed it with only the highest quality premium memory foam. It is rated Medium to Medium-firm.
Last updated: May 08, 2017 20:52
Will it be possible to bend the pillow in half for double thickness?
Yes! Sunrise Smart Pillow is bendable, durable, even dropable.
Last updated: May 08, 2017 20:52
When will the app be released for download?
September 2017
Last updated: May 09, 2017 07:29
Why does the Early Bird price keep allowing for more early birds?
Our team has opened up this $99 price tier for everyone (on Kickstarter). It is a popular marketing strategy amongst successful Kickstarter projects. This pricing strategy is how our marketing department–along with many other projects–have elected to use for our campaign.
Last updated: May 09, 2017 07:29
I received an email that my survey couldn't be locked down?
After the surveys were originally sent, there was a new questions added asking backers to specify what type of mobile operating system they plan on using with the Sunrise Pillow. If your survey was already answered before this questions was added, you’ll need to go back in and make a selection in your survey here — apologies for any inconvenience!
Last updated: July 25, 2017 14:26
Frequently Asked Questions: ProjectFAQ
What Shape pillow should I select?
You can review the pillow shapes here:
Can I disable Bluetooth while I sleep?
Absolutely, yes!
Does the light disturb my sleeping partner in the morning? No. The best way to answer this is by comparing the Sunrise wake-up experience with that of a traditional “loud alarm every morning” experience. Light is a superior way of waking up each morning as it regulates your hormones and prepares your mind & body for a much more productive and energetic day. Whereas waking by loud sounds (suddenly jolting you out of sleep) completely neglects the natural (and critical) part of our wake-up process, which is telling your body to stop producing Melatonin (the sleep hormone), before you’re awake. Both of these wake-up methods (light method vs. scary disturbing sound method) can wake our partners up each morning (as much as we wish they wouldn’t), but your sunrise simulation and directional speakers (so only you hear them) are much less likely to interrupt your partner’s sleep and has a much higher probability of not disturbing them at all.
Does it come with a Pillowcase? Yes. You will receive one free premium ultra soft diamond-quilted pillowcase. It is made of high quality Tencel fabric that is ultra-breathable, removable and washable.
Is the pillow height adjustable? The ergonomic contour model Sunrise Pillow is designed with dual heights. A lower side and a high side for small and large persons. If one side is too low, simply rotate the pillow to use the high side and vice versa.
How accurate is it? The sleep tracking sensors in your Sunrise Smart Pillow are the most accurate on the market; especially due to their position. Other sleep trackers are placed on your nightstand or under your mattress. The sensors and microphone in the Sunrise Pillow are embedded deep beneath layers of premium memory foam. This allows the Sunrise Smart Pillow to accurately detect your sleep cycles (via movements and sound) with an extremely higher rate of accuracy.
What powers the Sunrise Smart Pillow? Your Sunrise Smart Pillow is battery powered and uses a standard Micro-USB charger.
How can I wash it? The soft premium diamond-quilted Tencel pillowcase is removable and washable. You can spot wash memory foam with baking soda or use a light soap and water application–all of the components of the Sunrise Smart Pillow are waterproof. This is best washing practices for all premium memory foam pillows.
If I choose to disable Bluetooth while I sleep, how will my Sunrise Pillow know to wake me? Your Sunrise Pillow saves your alarm times & settings. Similar to your native iOS or Android device, simply set your alarm for multiple days of the week (e.g. Mon thru Fri @ 6:30am & Sat. Sun. @ 10am) and your selections are automatically synced to your Sunrise Pillow (you must be paired to do this).
If I choose to disable Bluetooth while I sleep, does this affect my sleep tracking? No. Your sleep data is stored in your smart pillow. The next time you pair with your Sunrise Pillow, your sleep data is automatically synced to your iOS or Android device.
If you leave Bluetooth on at all times, your Sunrise Pillow works seamlessly by automatically syncing your sleep data to your iOS or Android device.
How long does the battery last? The battery of your Sunrise Smart Pillow lasts up to 21 days without a charge.
Can I control left lights and right lights individually to avoid disturbing my partner when reading or waking? Yes! Absolutely. Your Sunrise Smart Pillow gives you the ability to select which lights (left side, right side, or both) you want to use for individual functions.
**What do you mean Individual functions? ** The Sunrise cycle, Reading lights, Blue light mode, Mood enhancement sessions. For Example: You can activate the reading lights on either (left, right, or both) side(s) of the pillow while you read at night. But both sides of your Sunrise (in the morning) will still go off at the right time and gently wake you. Likewise, you can have your Sunrise on only one side and reading lights on both.
Can I feel the lights on top or beneath the surface of the pillow? The Sunrise Smart Pillow’s most prominent feature is specifically designed to be invisible (or hidden) beneath layers of memory foam. You cannot feel the components, or lights, even when laying near the edge.
Can I replace parts if I wish? Unfortunately, no. Maintenance of your Sunrise Pillow would require technical expertise that is just not common enough for everyone to enjoy. Thus we will not be offering any self-upgrades or additional parts. Rest assured, your Sunrise Smart Pillow will last beyond 5+ years (both comfortably & technically) without any maintenance or issues.
Can I charge my phone (by plugging it in) to my Sunrise Smart Pillow? No.
Can I get an additional pillowcase? Yes. You will be able to purchase additional pillow cases in the final survey (when the campaign has ended).
Will there be tracking or delivery confirmation? There will be tracking and delivery confirmation on each shipment, to your door.
What are the dimensions of the Sunrise Smart Pillow? Contour Mastermind: 22” x 18” x (5” x 3.5” x 4”)
Contour Mastermind – King: 29” x 18” x (5” x 3.5” x 4”)
Classic: 24” x 16” x 5.9”
Classic – King: 31” x 16” x 5.9”
Look to the links below to you’d like to view an illustration of these size differences: https://www.dropbox.com/s/ou7fnoqewg477ad/PillowsEx1.jpg?dl=0 https://www.dropbox.com/s/mwtsazke3qucw89/PillowsSide.jpg?dl=0
What shipping method will you use? Shipping varies depending on location. You will receive your package via DHL, USPS, and FEDEX, and more.
How comfortable is the pillow? Your Sunrise Smart Pillow is ultra comfy. We designed it with only the highest quality premium memory foam. It is rated Medium to Medium-firm.
Will it be possible to bend the pillow in half for double thickness? Yes! Sunrise Smart Pillow is bendable, durable, even dropable.
When will the app be released for download? September 2017
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.